Vita Navo is operated by Vitanavo Studio LLC. This Privacy Policy explains how we collect, use, share, and protect personal information when customers visit our website, place orders, contact us, or interact with our services.
When you visit our website, place an order, create an account, contact us, or subscribe to our email updates, we may collect information such as:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment status, transaction confirmation, and limited payment details provided by payment processors
• Customer service messages
• Website usage information
We use customer information to:
• Process and fulfill orders
• Confirm payments
• Arrange shipping and delivery
• Provide customer support
• Send order updates and service-related emails
• Improve our website and customer experience
• Prevent fraud, protect our business, and maintain website security
• Comply with applicable legal, tax, accounting, or regulatory requirements
• Send promotional emails, product updates, or special offers when customers have subscribed, given consent, or when otherwise permitted by applicable law
Payments may be processed through trusted third-party payment providers, including PayPal, Airwallex, credit card processors, Apple Pay, Google Pay, or other available payment methods.
Vita Navo does not store complete credit card numbers or full payment card details on our website servers. Payment information is processed securely by third-party payment providers according to their own security and privacy standards.
Our website uses cookies and similar technologies to operate properly, improve user experience, remember preferences, support shopping cart functions, analyze website performance, and help us understand how visitors interact with our website.
You may disable cookies through your browser settings. However, some website features, including shopping cart or checkout functions, may not work properly if cookies are disabled.
We may use analytics, advertising, or similar technologies, including services that may be added in the future, such as Google Analytics, Facebook Pixel, TikTok Pixel, or similar platforms, to understand website traffic, improve our marketing, and measure the effectiveness of advertising campaigns.
These technologies may collect information such as device type, browser type, pages visited, referral source, and general usage behavior. This information helps us improve our website, customer experience, and advertising performance.
If you subscribe to our email updates, give consent, or where otherwise permitted by applicable law, we may send promotional emails, product updates, or special offers.
Order confirmation emails, shipping updates, customer service replies, and other service-related emails may still be sent as necessary to complete transactions or provide support.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
We may share limited customer information with trusted service providers when necessary to operate our business and provide services to customers. These may include:
• Payment processors
• Shipping and logistics providers
• Website hosting and maintenance providers
• Email service providers
• Fraud prevention or security service providers
• Analytics and advertising service providers
These service providers receive only the information needed to perform their services.
We may use or disclose personal information when necessary to comply with applicable laws, respond to lawful requests, prevent fraud, protect our rights, resolve disputes, enforce our policies, or protect the security of our website and customers.
We do not sell or rent customers’ personal information to third parties.
We only share information as described in this Privacy Policy, such as with service providers needed to process orders, payments, shipping, website operations, analytics, marketing, security, fraud prevention, or legal compliance.
Our website is built using WooCommerce and related website technologies. These tools may collect and process information necessary for shopping cart, checkout, order management, payment confirmation, and customer account functions.
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain customer information for as long as reasonably necessary to fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain business records.
Customers may contact us to request access to, correction of, or deletion of their personal information, subject to legal, security, fraud prevention, dispute resolution, and business recordkeeping requirements.
Certain information may be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or business recordkeeping purposes.
Privacy-related requests should include sufficient information to help us verify and process the request.
You may also opt out of promotional emails at any time.
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Our products are currently offered primarily to customers located in the United States. We may expand availability to additional regions in the future, and this Privacy Policy may be updated accordingly.
We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or service providers. Updated versions will be posted on this page.
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
info@vitanavo.com
Typical response time: within 24 hours on business days.