Returns & Refunds
Due to the handcrafted nature and high fragility of Vita Navo creations, our policy is designed to protect the integrity of our art.
- Damaged Goods
In the event of transit damage, we offer a replacement or refund. Please contact us within 48 hours of receipt via our private channels. - Non-Returnable Items
We do not accept returns for “change of mind” due to the specialized logistics required for delicate artisanal products. - Refund Processing
Approved refunds are processed to your original payment method within 7-10 business days.